Inbound Customer Service Consultant

Sutherland; Davao City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Sutherland in the Philippines is seeking a Customer Service Consultant who will be the point of contact, answering inbound calls and delivering exceptional service to consumers.

You will respond to inquiries about products and services, process payments, and perform general account maintenance. Up-selling to new products or services may be encouraged.

The ideal candidate has a high school diploma or GED, strong communication, multitasking ability, and experience with CRM and MS Office.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both verbal and written.
• Experience supporting a high volume of inbound calls preferred.
• Familiarity with CRM applications and multi-tasking across multiple tools.
• Basic PC proficiency with Outlook, Word, Excel.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional service.
• Respond to inquiries about products and services, processing payments, or general account maintenance.
• Assist with up-selling customers to new products or services when appropriate.

Skills

Communication skills

CRM software

Multitasking

MS Office

Inbound calls

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Sutherland in the Philippines is seeking a Customer Service Consultant who will be the point of contact, answering inbound calls and delivering exceptional service to consumers.

You will respond to inquiries about products and services, process payments, and perform general account maintenance. Up-selling to new products or services may be encouraged.

The ideal candidate has a high school diploma or GED, strong communication, multitasking ability, and experience with CRM and MS Office.