Inbound Customer Service Specialist — Upsell & Support

Sutherland; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sutherland is seeking a motivated Customer Service Consultant to join our team. You will be the first point of contact, handling inbound calls and delivering exceptional service to consumers.

You may respond to inquiries, process payments, and perform general account maintenance while identifying opportunities to upsell products or services. The ideal candidate has a high school diploma, strong communication skills, and familiarity with CRM software.

Qualifications

• High school diploma or GED required.
• Ability to handle a high volume of inbound calls.
• Excellent verbal and written communication skills; reading skills required.
• Experience with CRM applications preferred.
• Basic PC keyboarding skills; MS Office experience required.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, process payments, or perform general account maintenance.
• Upsell customers to new products or services where appropriate.

Skills

Verbal and written communication

Reading skills

Multi-tasking

CRM software

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

CRM systems

Job description

Sutherland is seeking a motivated Customer Service Consultant to join our team. You will be the first point of contact, handling inbound calls and delivering exceptional service to consumers.

You may respond to inquiries, process payments, and perform general account maintenance while identifying opportunities to upsell products or services. The ideal candidate has a high school diploma, strong communication skills, and familiarity with CRM software.