Customer Service Consultant: Elevate Inbound Support

Sutherland; Mandaluyong; On-site; PHP 290,000 - 469,000; Full time

Job summary

Sutherland is seeking a Customer Service Consultant in Manila to join our team. You will handle inbound calls to provide exceptional customer service to consumers and respond to inquiries about products and services, processing payments, or performing general account maintenance.

Multitasking across several applications and basic CRM experience are required, with opportunities to upsell. A High school diploma or GED is required, and prior customer service experience is preferred.

Qualifications

• High school diploma or GED
• Ability to perform at a high level for high volume inbound calls
• Excellent verbal and written communication; reading skills
• Multitasking across several applications; CRM experience preferred
• Basic PC keyboarding skills; basic Microsoft Office experience
• Prior customer service experience preferred

Responsibilities

• Be the point of contact for customers and respond to inquiries
• Answer inbound calls to provide exceptional customer service
• Process payments and perform general account maintenance
• Upsell customers to new products or services when appropriate

Skills

Verbal communication

Written communication

Multitasking

CRM software

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

Sutherland is seeking a Customer Service Consultant in Manila to join our team. You will handle inbound calls to provide exceptional customer service to consumers and respond to inquiries about products and services, processing payments, or performing general account maintenance.

Multitasking across several applications and basic CRM experience are required, with opportunities to upsell. A High school diploma or GED is required, and prior customer service experience is preferred.