Online Leads - Taguig

Sutherland; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sutherland is seeking a motivated Customer Service Consultant to join our team. You will be the first point of contact, handling inbound calls and delivering exceptional service to consumers.

You may respond to inquiries, process payments, and perform general account maintenance while identifying opportunities to upsell products or services. The ideal candidate has a high school diploma, strong communication skills, and familiarity with CRM software.

Qualifications

• High school diploma or GED required.
• Ability to handle a high volume of inbound calls.
• Excellent verbal and written communication skills; reading skills required.
• Experience with CRM applications preferred.
• Basic PC keyboarding skills; MS Office experience required.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, process payments, or perform general account maintenance.
• Upsell customers to new products or services where appropriate.

Skills

Verbal and written communication

Reading skills

Multi-tasking

CRM software

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

CRM systems

Job description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.