Palayan: Hiring Consultant - Customer Service

Sutherland; Palayan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company is seeking a motivated Customer Service Consultant in Palayan, Nueva Ecija, Philippines. The ideal candidate will handle inbound calls, provide exceptional customer service, and up-sell products. Requirements include a high school diploma and strong communication skills. Prior customer service experience is preferred. This role offers an opportunity to build a fulfilling career within a supportive team environment.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills; proficient reading skills required.
• Demonstrated ability to support high volume of inbound calls.

Responsibilities

• Be the point of contact; answer inbound calls.
• Respond to inquiries about products and services.
• Up-sell customers to new products or services.

Skills

Excellent verbal and written communication skills

Multi-tasking skills

Basic PC keyboarding skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.