Inbound Call Center Agent

Neksjob Philippines; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Muntinlupa is seeking an experienced On-site Call Center Agent to handle incoming customer calls and assist with inquiries, account concerns, complaints, and service requests.

The role requires at least 1 year of call center experience and strong customer service and problem-solving skills. Compliance with company policies is essential, with opportunities for performance-based incentives and professional development.

Qualifications

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Communication skills

Education

High School Diploma

Job description

On-site - Muntinlupa 1-3 Yrs Exp High/Senior High School Full-time

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.