Call Center Representative

Miranda HR; Muntinlupa; On-site; PHP 267,840 - 379,440; Full time

Benefits offered by this job

Holiday gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR is seeking an on-site Customer Service Representative in Muntinlupa. No prior experience required; a high school diploma is sufficient. You will handle calls, resolve inquiries, and maintain customer records while collaborating with teammates to deliver excellent service.

Key strengths include customer service orientation, basic technical skills, and problem-solving abilities. Mandarin language skills are a plus and may aid in supporting diverse callers.

Qualifications

• Must have strong customer service orientation.
• Proven problem-solving abilities.
• Familiarity with call center operations.
• Basic technical skills.
• Mandarin language skills are a plus.

Responsibilities

• Provide excellent customer service to callers and resolve inquiries.
• Handle incoming calls effectively and efficiently.
• Record customer interactions and maintain accurate customer records.
• Collaborate with team members to enhance service delivery.
• Use problem-solving skills to address customer issues promptly.

Skills

Customer service orientation

Problem-solving

Call center operations

Technical skills

Mandarin (plus)

Education

High School diploma or equivalent

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Holiday Gifts
• Incentives

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Description

• Provide excellent customer service to callers and resolve their inquiries.
• Handle incoming calls effectively and efficiently.
• Record customer interactions and maintain accurate customer records.
• Collaborate with team members to enhance overall service delivery.
• Utilize problem-solving skills to address customer issues in a timely manner.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Problem-solving abilities
• Skills and Competencies: Familiarity with call center operations
• Skills and Competencies: Basic technical skills
• Skills and Competencies: Fluency in Mandarin is a plus