Inbound Call Center Agent

Neksjob Philippines; La Union; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking an on-site Call Center Agent in La Union with 1-3 years of experience. The role handles incoming customer calls, resolves inquiries, and documents interactions to ensure satisfaction.

The position requires a High School diploma and the ability to manage high-volume calls, with opportunities for professional development and performance-based incentives.

Qualifications

• 1+ year of call center experience required.
• Strong customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Call center experience

Customer service

Problem-solving

Basic computer skills

High-volume calls

Education

High School diploma

Job description

On-site - La Union 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.