Experienced Call Center Agent

Neksjob Philippines; Mandaluyong; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Performance incentives

Training & career development

Supportive environment

Career advancement

Benefits per policy

Job summary

Neksjob Philippines in Mandaluyong is seeking an experienced Call Center Agent to join our on-site team. The ideal candidate will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information with a professional demeanor.

We value strong communication, problem-solving, and the ability to work under pressure, including shifting schedules. Training and development opportunities are available along with performance incentives.

Qualifications

• 1–2 years in call center or customer service
• Excellent verbal and written communication
• Customer-focused with a professional attitude
• Familiarity with CRM/call center tools

Responsibilities

• Handle inbound and outbound customer calls professionally
• Address inquiries, concerns, and requests
• Resolve issues promptly with a positive attitude
• Provide accurate information on products, services, policies
• Document interactions in the company system
• Meet team performance targets
• Escalate complex issues as needed

Skills

Verbal & written communication

Customer service mindset

Problem solving

Time management

Multitasking

Work under pressure

Education

High School diploma

Tools

CRM systems

Ticketing systems

Job description

On-site - Mandaluyong 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview

We are looking for an experienced and customer-focused Call Center Agent to join our team. The ideal candidate has excellent communication skills, a strong customer service mindset, and proven experience handling customer inquiries, resolving concerns, and providing accurate and timely assistance.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide excellent customer service by addressing customer inquiries, concerns, and requests.
• Resolve customer issues promptly while maintaining a positive and professional attitude.
• Provide accurate information regarding products, services, policies, and procedures.
• Document customer interactions, concerns, and resolutions accurately in the company’s system.
• Follow established call handling procedures, quality standards, and company policies.
• Meet or exceed individual and team performance targets, including customer satisfaction, attendance, and productivity goals.
• Escalate complex or unresolved concerns to the appropriate department or supervisor.
• Perform follow-up calls when necessary to ensure customer concerns are properly resolved.
• Maintain confidentiality and handle customer information responsibly.
• Adapt to different customer situations and maintain professionalism in a fast-paced environment.

Qualifications

• At least 1–2 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking abilities.
• Customer-oriented with a positive and professional attitude.
• Ability to work under pressure and handle difficult customers professionally.
• Strong computer skills and familiarity with CRM or call center systems.
• Ability to multitask and manage time effectively.
• Willingness to work on shifting schedules, weekends, and holidays when required.
• Ability to work independently as well as part of a team.

Preferred Skills

• Experience in handling high-volume inbound or outbound calls.
• Experience with customer service, sales, technical support, or collections.
• Knowledge of CRM and ticketing systems.
• Strong attention to detail and documentation skills.
• Previous experience meeting call center KPIs and performance metrics.

What We Offer

• Performance incentives
• Training and career development opportunities
• Supportive and professional work environment
• Opportunities for career advancement
• Employee benefits based on company policy