Call Center Agent – Customer Care

Neksjob Philippines; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Equity plan

Commission

Performance bonus

Incentives

Job training

Professional development

Job summary

Neksjob Philippines is seeking a Call Center Agent – Customer Care for on-site work in Muntinlupa. The role requires 1 year of call center experience and involves assisting customers, resolving concerns, and maintaining accurate records to achieve customer satisfaction.

You will handle inquiries, follow up on unresolved issues, and contribute to a team that values quality service. The position is full-time with incentives including an equity plan, commissions, and development opportunities.

Qualifications

• At least 1 year of call center experience.
• Strong customer service and communication skills.

Responsibilities

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Skills

Customer service

Communication

Education

High School Diploma

Job description

On-site - Muntinlupa 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – Customer Care

Experienced Call Center Agent dedicated to providing excellent customer assistance and resolving concerns in a timely and professional manner. Builds positive customer relationships while ensuring quality service.

Key Responsibilities:

• Assist customers with questions and concerns.
• Handle complaints professionally.
• Provide appropriate solutions and recommendations.
• Follow up on unresolved customer concerns.
• Maintain accurate customer records.
• Achieve customer satisfaction and performance goals.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Strong customer service and communication skills.

Tips

Some of our features may not work properly on your device.