Inbound Call Center Agent

Neksjob Philippines; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking an on-site Call Center Agent in Quezon City with 1–3 years of experience. A High School diploma is acceptable, and full-time work is offered. The role focuses on handling customer calls, resolving inquiries, and maintaining accurate customer data.

The position emphasizes professional communication, problem-solving, and adherence to company policies to ensure timely and effective service delivery.

Qualifications

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.

Responsibilities

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Skills

Customer service

Problem-solving

Communication

High-volume calls

Basic computer skills

Education

High School diploma

Job description

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Experienced Call Center Agent responsible for handling incoming customer calls and providing assistance with inquiries, account concerns, complaints, and service requests. Ensures accurate and timely resolution of customer concerns.

Key Responsibilities:

• Answer incoming customer calls professionally.
• Verify and update customer information.
• Handle inquiries and complaints.
• Provide appropriate solutions and assistance.
• Document all customer interactions.
• Follow company policies and procedures.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good customer service and problem-solving skills.
• Basic computer skills.
• Ability to handle high-volume calls.

Preview

Joanna Mae Doncillo

More than ten replies today

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