Customer Service Call Center Agent — Growth & Training

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 268,000 - 357,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents in the Philippines to represent our clients by delivering remarkable service to their customers via phone.

Agents handle high volumes of inbound/outbound calls, listen to understand issues, and provide accurate and efficient responses while maintaining productive relationships and meeting performance metrics.

Qualifications

• Experience in customer service within a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.

Skills

Customer service experience

Team collaboration

Accuracy & production standards

Attendance & reliability

Flexible shifts (nights & weekends)

Education

High school diploma / GED / Vocational

Job description

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents in the Philippines to represent our clients by delivering remarkable service to their customers via phone.

Agents handle high volumes of inbound/outbound calls, listen to understand issues, and provide accurate and efficient responses while maintaining productive relationships and meeting performance metrics.