Identity & Access Management Associate — 24/7 IAM Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

TaskUs is seeking an Identity and Access Management Associate to join our global IAM team. You will work closely with the IAM Analyst and report to the IAM Manager to ensure proper identities and credentials for users, enabling secure access to resources.

This role covers operational responsibilities for IAM services, 24/7 shift-based support, and collaboration on projects. A Bachelor’s degree in IT security or CS and basic knowledge of Active Directory and information security are preferred.

Qualifications

• 1-2 years of information security experience or IT Helpdesk preferred.
• Basic knowledge of Active Directory Server.
• Basic knowledge about Information Security.

Responsibilities

• Ensures IAM service delivery meets established SLAs.
• Configure security policies and rules for IAM with other products.
• First level of support for IAM incidents and service requests.
• Respond to client inquiries for access-related IAM issues.
• Assist IAM Analyst with projects and implementations.
• Maintain runbooks and documentation.

Skills

Information security knowledge

IT Helpdesk experience

Strong communication skills

Pressure handling

Education

Bachelor's degree in IT Security, Computer Science, or equivalent

Tools

Active Directory

Job description

TaskUs is seeking an Identity and Access Management Associate to join our global IAM team. You will work closely with the IAM Analyst and report to the IAM Manager to ensure proper identities and credentials for users, enabling secure access to resources.

This role covers operational responsibilities for IAM services, 24/7 shift-based support, and collaboration on projects. A Bachelor’s degree in IT security or CS and basic knowledge of Active Directory and information security are preferred.