Identity and Access Management Associate

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

TaskUs is hiring an Identity and Access Management Associate to work with the IAM Analyst and report to the IAM Manager. The role ensures correct identities and credentials, enabling secure access to resources and supporting IT systems that deliver IAM services on a 24/7 schedule.

Qualified candidates typically have 1–2 years in information security or IT helpdesk, basic AD knowledge, and strong communication skills.

Qualifications

• 1–2 years’ information security experience or IT Helpdesk preferred.
• Fresh graduates welcome.
• Ability to troubleshoot and resolve issues quickly under pressure.
• Basic knowledge with Active Directory Server.
• Basic knowledge about Information Security.

Responsibilities

• Ensures IAM service delivery meets established SLAs.
• Configures security policies and rules for IAM integration across environments.
• First level of support for IAM incidents and service requests.
• Responds to client inquiries related to IAM access.
• Assists IAM Analyst with projects and implementations.
• Maintains runbooks and documents.
• Keeps up-to-date with IAM service offerings and processes.

Skills

InfoSec basics

Active Directory

Helpdesk experience

Troubleshooting

Communication skills

Education

Bachelor's degree in IT Security/CS

Tools

Active Directory

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What can you expect in “Identity Access Management Associate” role with TaskUs:

The Identity and Access Management Associate role will work closely with the IAM Analyst and will report directly to IAM Manager, whose mission is to ensure that users have appropriate identities and credentials, to enable data and application owners to control access to their resources. This includes operational responsibility for underlying IT systems and applications that deliver IAM services. This position will report on a shifting schedule, 24/7 support.

Key Responsibilities:

• Ensures that IAM (Identity and Access Management) service delivery meets established SLAs.
• Complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.
• First level of support for all IAM related incidents and service requests.
• Respond to any client/support inquiries for assistance with any access related concern governing IAM.
• Assist IAM Analyst with any project and implementation.
• Maintain all necessary runbooks and documents.
• Maintains a good understanding of IAM service offerings and processes.

Preferred Qualifications:

• 1-2 years’ experience of information security experience or IT Helpdesk preferred.
• But fresh graduates are welcome!
• Ability to troubleshoot and resolve issues quickly identifying the best option in an emergency situation.
• Basic knowledge with Active Directory Server.
• Basic knowledge about Information Security.
• Knowledgeable about different Information Technology terminology.
• The ability to develop ideas and strategies to communicate with a diverse user base having various levels of technical proficiency.
• Strong oral and written communication skills.
• Can work effectively and efficiently under pressure.

Education / Certifications:

Bachelor's degree in IT Security, Computer Science, or equivalent.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.