Identity and Access Management Associate

TaskUs; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

TaskUs is seeking an Identity and Access Management Associate in the Philippines. You will work with the IAM team to ensure secure access controls, configurations, and policy enforcement across systems. This role supports a 24/7 environment and reports to the IAM Manager.

Ideal candidates have 1–2 years in information security or IT helpdesk, a solid AD background, and strong communication skills. TaskUs emphasizes a People First culture and internal mobility.

Qualifications

• 1–2 years information security or IT helpdesk experience.
• Familiarity with Active Directory.
• Knowledge of information security concepts.
• Strong written and verbal communication skills.
• Ability to work under pressure.
• Ridiculously positive attitude.

Responsibilities

• Ensure IAM service delivery meets established SLAs.
• Configure security policies and rules for IAM integrations across environments.
• First level support for IAM incidents and service requests.
• Respond to client inquiries for IAM access-related issues.
• Assist IAM Analyst with projects and implementations.
• Maintain runbooks and documents for IAM.
• Maintain understanding of IAM offerings and processes.

Skills

IAM knowledge

Active Directory

Information security

Helpdesk support

Communication skills

Under pressure

Positive attitude

Education

Bachelor's degree in IT Security/CS

Tools

Active Directory Server

Job description

Job Description

About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in "Identity Access Management Associate" role with TaskUs:

The Identity and Access Management Associate role will work closely with the IAM Analyst and will report directly to IAM Manager, whose mission is to ensure that users have appropriate identities and credentials, to enable data and application owners to control access to their resources. This includes operational responsibility for underlying IT systems and applications that deliver IAM services. This position will report on a shifting schedule, 24/7 support.

Key Responsibilities

• Ensures that IAM (Identity and Access Management) service delivery meets established SLAs.
• Complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.
• First level of support for all IAM related incidents and service requests.
• Respond to any client/support inquiries for assistance with any access related concern governing IAM.
• Assist IAM Analyst with any project and implementation.
• Maintain all necessary runbooks and documents.
• Maintains a good understanding of IAM service offerings and processes.

Preferred Qualifications

• 1-2 years' experience of information security experience or IT Helpdesk preferred. But fresh graduates are welcome!
• Ability to troubleshoot and resolve issues quickly identifying the best option in an emergency situation.
• Basic knowledge with Active Directory Server.
• Basic knowledge about Information Security.
• Knowledgeable about different Information Technology terminology.
• The ability to develop ideas and strategies to communicate with a diverse user base having various levels of technical proficiency.
• Strong oral and written communication skills.
• Can work effectively and efficiently under pressure.
• Have a Ridiculously positive attitude.

Education / Certifications

• Bachelor's degree in IT Security, Computer Science, or equivalent.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.