Identity and Access Management Associate

TaskUs; Philippines; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

TaskUs is seeking an Identity and Access Management Associate in the Philippines. The role collaborates with the IAM Analyst and reports to the IAM Manager to ensure proper user identities and access controls across systems.

The ideal candidate has 1–2 years in information security or IT helpdesk, basic Active Directory knowledge, and strong communication skills. Fresh graduates are welcome, with a focus on delivering timely IAM support across a 24/7 schedule.

Qualifications

• 1–2 years in information security or IT helpdesk preferred; fresh grads welcome.
• Basic knowledge of information security concepts and IT terminology.
• Ability to communicate with users of varying technical levels.

Responsibilities

• Ensure IAM service delivery meets SLAs and request handling.
• Configure security policies and integrate IAM with other products.
• Provide first level support for IAM incidents and requests.
• Respond to client inquiries on access issues related to IAM.
• Assist IAM Analyst with projects and documentation.

Skills

Oral and written communication

Troubleshoot quickly

Ability to work under pressure

Positive attitude

Education

Bachelor's degree in IT Security or CS

Tools

Active Directory

Job description

**What can you expect in “Identity Access Management Associate” role with TaskUs:**The Identity and Access Management Associate role will work closely with the IAM Analyst and will report directly to IAM Manager, whose mission is to ensure that users have appropriate identities and credentials, to enable data and application owners to control access to their resources. This includes operational responsibility for underlying IT systems and applications that deliver IAM services. This position will report on a shifting schedule, 24/7 support.**Key Responsibilities:*** Ensures that IAM (Identity and Access Management) service delivery meets established SLAs.* Complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.* First level of support for all IAM related incidents and service requests.* Respond to any client/support inquiries for assistance with any access related concern governing IAM.* Assist IAM Analyst with any project and implementation.* Maintain all necessary runbooks and documents.* Maintains a good understanding of IAM service offerings and processes.**Preferred Qualifications:*** 1-2 years’ experience of information security experience or IT Helpdesk preferred. But fresh graduates are welcome!* Ability to troubleshoot and resolve issues quickly identifying the best option in an emergency situation.* Basic knowledge with Active Directory Server.* Basic knowledge about Information Security.* Knowledgeable about different Information Technology terminology.* The ability to develop ideas and strategies to communicate with a diverse user base having various levels of technical proficiency.* Strong oral and written communication skills.* Can work effectively and efficiently under pressure.* Have a Ridiculously positive attitude.**Education / Certifications:*** Bachelor's degree in IT Security, Computer Science, or equivalent.