Identity and Access Management Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

TaskUs is seeking an Identity and Access Management Associate to join our global IAM team. You will work closely with the IAM Analyst and report to the IAM Manager to ensure proper identities and credentials for users, enabling secure access to resources.

This role covers operational responsibilities for IAM services, 24/7 shift-based support, and collaboration on projects. A Bachelor’s degree in IT security or CS and basic knowledge of Active Directory and information security are preferred.

Qualifications

• 1-2 years of information security experience or IT Helpdesk preferred.
• Basic knowledge of Active Directory Server.
• Basic knowledge about Information Security.

Responsibilities

• Ensures IAM service delivery meets established SLAs.
• Configure security policies and rules for IAM with other products.
• First level of support for IAM incidents and service requests.
• Respond to client inquiries for access-related IAM issues.
• Assist IAM Analyst with projects and implementations.
• Maintain runbooks and documentation.

Skills

Information security knowledge

IT Helpdesk experience

Strong communication skills

Pressure handling

Education

Bachelor's degree in IT Security, Computer Science, or equivalent

Tools

Active Directory

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in Identity Access Management Associate role with TaskUs:

The Identity and Access Management Associate role will work closely with the IAM Analyst and will report directly to IAM Manager, whose mission is to ensure that users have appropriate identities and credentials, to enable data and application owners to control access to their resources.

This includes operational responsibility for underlying IT systems and applications that deliver IAM services. This position will report on a shifting schedule, 24/7 support.

Key Responsibilities

• Ensures that IAM (Identity and Access Management) service delivery meets established SLAs.
• Complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.
• First level of support for all IAM related incidents and service requests.
• Respond to any client/support inquiries for assistance with any access related concern governing IAM.
• Assist IAM Analyst with any project and implementation.
• Maintain all necessary runbooks and documents.
• Maintains a good understanding of IAM service offerings and processes.

Preferred Qualifications

• 1-2 years experience of information security experience or IT Helpdesk preferred. But fresh graduates are welcome!
• Ability to troubleshoot and resolve issues quickly identifying the best option in an emergency situation.
• Basic knowledge with Active Directory Server.
• Basic knowledge about Information Security.
• Knowledgeable about different Information Technology terminology.
• The ability to develop ideas and strategies to communicate with a diverse user base having various levels of technical proficiency.
• Strong oral and written communication skills.
• Can work effectively and efficiently under pressure.
• Have a Ridiculously positive attitude.

Education / Certifications

• Bachelor's degree in IT Security, Computer Science, or equivalent.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.