Hybrid Voice & Email CSR - Grow Your Career & Impact

Cognizant Softvision, LLC; Philippines; Híbrido; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup Pangasinan

Descripción de la vacante

Cognizant in the Philippines is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. This role focuses on voice interactions, order inquiries, and account management, with a hybrid work setup in Pangasinan.

Candidates should have at least 2 years of college or SHS graduation, 0-17 months BPO voice experience, and strong communication skills. Proficiency in Word and Excel and a customer‑centric mindset are valued.

Formación

• 2+ years of education in college or Senior High School graduation.
• 0–17 months BPO voice experience in any account.
• Proficient in MS Office (Word, Excel).
• Strong customer service orientation and problem‑solving skills.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to resolve issues.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Conocimientos

Customer service orientation

Problem-solving

Verbal and written communication

MS Word & Excel proficiency

Educación

2 years in college or SHS graduate

Herramientas

Microsoft Office: Word, Excel

Descripción del empleo

Cognizant in the Philippines is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. This role focuses on voice interactions, order inquiries, and account management, with a hybrid work setup in Pangasinan.

Candidates should have at least 2 years of college or SHS graduation, 0-17 months BPO voice experience, and strong communication skills. Proficiency in Word and Excel and a customer‑centric mindset are valued.