Customer Experience Specialist — Growth & Impact (Onsite)

Cognizant; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. Senior High School graduates are welcome, with no BPO experience required, and strong English communication skills are essential.

Onsite work is required at Bridgetowne, Quezon City. Join a collaborative environment with clear growth paths, work-life balance, and opportunities to advance into leadership or specialized customer service roles.

Qualifications

• Senior High School diploma or equivalent.
• Excellent verbal and written English.
• Strong problem-solving and customer handling skills.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to resolve issues efficiently.
• Deliver exceptional customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

English Proficiency

Problem Solving

Customer Handling

Education

Senior High School

Job description

Cognizant is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. Senior High School graduates are welcome, with no BPO experience required, and strong English communication skills are essential.

Onsite work is required at Bridgetowne, Quezon City. Join a collaborative environment with clear growth paths, work-life balance, and opportunities to advance into leadership or specialized customer service roles.