Hybrid CSR: Elevate Global Customer Experience

Cognizant Technology Solutions Philippines Inc.; Pangasinan; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives (CSR) in Pangasinan to deliver exceptional support for a global account.

You will handle voice-based inquiries, process orders, manage accounts, and coordinate with internal teams to ensure quick issue resolution while meeting performance metrics. Strong communication and problem-solving skills are essential.

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account
• Foodservice industry experience is a plus.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Responsibilities

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication

Problem solving

Education

Two years college or equivalent

Senior High School graduate

Tools

MS Office

Job description

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives (CSR) in Pangasinan to deliver exceptional support for a global account.

You will handle voice-based inquiries, process orders, manage accounts, and coordinate with internal teams to ensure quick issue resolution while meeting performance metrics. Strong communication and problem-solving skills are essential.