Customer Support Representative | Voice & Email Support | Hybrid

Cognizant; Pangasinan; Hybride; PHP 167 000 - 335 000; Plein temps

Résumé du poste

Cognizant is hiring Customer Service Representatives in Pangasinan to deliver exceptional support for a global account. You will handle voice inquiries about orders, accounts, billing, and deliveries, resolving issues promptly with accuracy and a customer-focused approach.

The role requires at least two years of college or SHS, 0–17 months BPO voice experience, proficiency in Word and Excel, and strong verbal and written communication. A hybrid work setup in Pangasinan is available.

Qualifications

• Requires two years of college or SHS graduate status.
• Experience in customer service and problem solving is preferred.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills are required.

Responsabilités

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to ensure issue resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Connaissances

Customer service

Problem-solving

Verbal and written communication

Hybrid work readiness

Formation

Two years of college or SHS graduate

Outils

Microsoft Office

Word

Excel

Description du poste

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Qualifications

We're Looking For

• Completed at least 2 years in college or a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account
• Experience in the foodservice or foodservice distribution industry is an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.