Customer Support Representative | Hybrid Work Setup

Cognizant; Pangasinan; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives (CSR) in Pangasinan for hybrid work arrangements. You will provide voice-based support, handle orders and billing inquiries, and update customer records while coordinating with internal teams to ensure smooth issue resolution.

We value strong communication, problem-solving abilities, and a customer-first mindset. Join Cognizant to grow in a global role with opportunities for advancement and meaningful impact.

Qualifications

• Completed at least 2 years in college or SHS graduate.
• 0-17 months and above BPO voice experience in any account.
• Experience in the foodservice industry is an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Responsibilities

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Skills

BPO Voice

Customer Service

MS Word

MS Excel

Communication Skills

Education

2-year college or higher

Senior High School graduate

Tools

MS Word

MS Excel

Job description

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Qualifications

We're Looking For

• Completed at least 2 years in college or a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account
• Experience in the foodservice or foodservice distribution industry is an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.