Hybrid Customer Support Specialist — Voice & Email

Cognizant; Pangasinan; Hybrid; PHP 167,000 - 335,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives in Pangasinan to deliver exceptional support for a global account. You will handle voice inquiries about orders, accounts, billing, and deliveries, resolving issues promptly with accuracy and a customer-focused approach.

The role requires at least two years of college or SHS, 0–17 months BPO voice experience, proficiency in Word and Excel, and strong verbal and written communication. A hybrid work setup in Pangasinan is available.

Qualifications

• Requires two years of college or SHS graduate status.
• Experience in customer service and problem solving is preferred.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills are required.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to ensure issue resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Customer service

Problem-solving

Verbal and written communication

Hybrid work readiness

Education

Two years of college or SHS graduate

Tools

Microsoft Office

Word

Excel

Job description

Cognizant is hiring Customer Service Representatives in Pangasinan to deliver exceptional support for a global account. You will handle voice inquiries about orders, accounts, billing, and deliveries, resolving issues promptly with accuracy and a customer-focused approach.

The role requires at least two years of college or SHS, 0–17 months BPO voice experience, proficiency in Word and Excel, and strong verbal and written communication. A hybrid work setup in Pangasinan is available.