Customer Support Representative | Voice & Email Support | Hybrid

Cognizant Softvision, LLC; Philippines; Hybride; PHP 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup Pangasinan

Résumé du poste

Cognizant in the Philippines is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. This role focuses on voice interactions, order inquiries, and account management, with a hybrid work setup in Pangasinan.

Candidates should have at least 2 years of college or SHS graduation, 0-17 months BPO voice experience, and strong communication skills. Proficiency in Word and Excel and a customer‑centric mindset are valued.

Qualifications

• 2+ years of education in college or Senior High School graduation.
• 0–17 months BPO voice experience in any account.
• Proficient in MS Office (Word, Excel).
• Strong customer service orientation and problem‑solving skills.
• Excellent verbal and written communication skills.

Responsabilités

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to resolve issues.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Connaissances

Customer service orientation

Problem-solving

Verbal and written communication

MS Word & Excel proficiency

Formation

2 years in college or SHS graduate

Outils

Microsoft Office: Word, Excel

Description du poste

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Qualifications

We're Looking For:

• Completed at least 2 years in college or a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account
• Experience in the foodservice or foodservice distribution industry is an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.