Hybrid Customer Experience Specialist

Cognizant Softvision, LLC; Philippines; Ibrido; PHP 279.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup

Descrizione del lavoro

Cognizant is hiring Customer Service Representatives (CSR) to provide exceptional support for a global account. The role requires handling voice inquiries, processing orders, and maintaining accurate customer records.

The team operates in a hybrid setup in Pangasinan, offering opportunities to grow within a leading professional services company and to build a rewarding career in customer experience solutions.

Competenze

• Completed at least 2 years in college or a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account.
• Experience in the foodservice or foodservice distribution industry is an advantage.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Mansioni

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Conoscenze

Customer service

Problem solving

Verbal communication

Written communication

Formazione

College or SHS graduate

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Cognizant is hiring Customer Service Representatives (CSR) to provide exceptional support for a global account. The role requires handling voice inquiries, processing orders, and maintaining accurate customer records.

The team operates in a hybrid setup in Pangasinan, offering opportunities to grow within a leading professional services company and to build a rewarding career in customer experience solutions.