Customer Service Specialist – Growth & Impact (Onsite)

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 212.000 - 357.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives (CSR) to provide exceptional customer support for a global account.

You will handle voice interactions, assist with orders, billing, and deliveries, and resolve issues while maintaining compliance with policies. We welcome Senior High School graduates with strong English communication, problem-solving, and customer-handling skills.

Formación

• Senior High School Graduates are welcome to apply.
• No BPO Experience Required.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer handling skills.

Responsabilidades

• Provide customer service and customer support through voice interactions.
• Handle customer inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while achieving performance metrics.
• Maintain compliance with company policies and procedures.

Conocimientos

Excellent English

Problem-solving

Customer handling

Educación

Senior high school diploma

Descripción del empleo

Cognizant Technology Solutions Philippines Inc. is hiring Customer Service Representatives (CSR) to provide exceptional customer support for a global account.

You will handle voice interactions, assist with orders, billing, and deliveries, and resolve issues while maintaining compliance with policies. We welcome Senior High School graduates with strong English communication, problem-solving, and customer-handling skills.