Hybrid SaaS Technical Support Specialist

Community Brands; Cebu City; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Company-Paid Life Insurance Coverage

Medical, Dental & Optical Benefits

Job summary

Momentive Software in Cebu City seeks a Technical Customer Support specialist to help customers maximize a configurable member-management SaaS platform. You will troubleshoot independently in a non-scripted environment, learn the product deeply, and guide clients toward successful outcomes.

Ideal candidates bring solid Windows/macOS software skills, HTML/CSS basics, and familiarity with ticketing tools. You’ll collaborate with product teams to address issues and train clients with clear,

Qualifications

• Proficient with MS Word, PowerPoint, Excel and Microsoft 365.
• Familiar with HTML/CSS; JavaScript is a plus.
• Experience with ticketing systems and customer support.
• Able to explain technical topics to non-technical users.

Responsibilities

• Build and maintain respectful client relationships through responsive service.
• Learn the inner workings of a configurable member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on how to best use the platform.
• Provide reporting on support case statuses to clients.
• Collaborate with Product Development to address bugs and improve the product.

Skills

MS Word

PowerPoint

Excel

MS Outlook

Windows/macOS

Browsers

Networking fundamentals

Software installs

Microsoft 365

HTML

CSS

JavaScript

Ticketing systems

ServiceNow

Zendesk

Freshdesk

Jira

Salesforce

Active listening

Communication

Team collaboration

Job description

Momentive Software in Cebu City seeks a Technical Customer Support specialist to help customers maximize a configurable member-management SaaS platform. You will troubleshoot independently in a non-scripted environment, learn the product deeply, and guide clients toward successful outcomes.

Ideal candidates bring solid Windows/macOS software skills, HTML/CSS basics, and familiarity with ticketing tools. You’ll collaborate with product teams to address issues and train clients with clear,