Customer Support Specialist - Hybrid & Impact

Yourmembership (PHL) Limited Corporation; Cebu City; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Hybrid Work Arrangement

Flexible Planned Paid Time Off and S­—

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Community Involvement

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

Momentive Software is seeking a customer service professional to respond to inquiries via a product ticket system and guide customers through troubleshooting steps. You will collaborate with colleagues to resolve issues and share feedback with management through regular meetings.

The role emphasizes empathy, timely responses, and driving customer satisfaction while training users on the platform and leveraging knowledge bases to improve self-help outcomes.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 1–2 years of customer service experience preferred.
• Basic knowledge of Office 365—Word, Excel, PowerPoint, Outlook; tech-savvy.

Responsibilities

• Provide timely responses to customer service inquiries via product ticket system.
• Work with customers to identify and replicate errors and defects through various communications.
• Collaborate with team members to provide resolutions to customer inquiries.
• Provide customer feedback to support management through regular team meetings.
• Identify recurring service requests and offer knowledge base articles or solutions to reduce ticket volume.
• Provide training to customers on the product via phone and email, and promote KB use for customer success.

Skills

Customer service

Communication skills

Time management

Multitasking

Education

High school diploma

Bachelor’s degree preferred

Tools

Office 365

Word

Excel

PowerPoint

Outlook

Job description

Momentive Software is seeking a customer service professional to respond to inquiries via a product ticket system and guide customers through troubleshooting steps. You will collaborate with colleagues to resolve issues and share feedback with management through regular meetings.

The role emphasizes empathy, timely responses, and driving customer satisfaction while training users on the platform and leveraging knowledge bases to improve self-help outcomes.