Hybrid Ocean Customer Experience Specialist

Maersk; Pasig; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Maersk in Pasig, Philippines, is seeking a customer service professional to handle daily email and chat issue resolutions within the shipping and logistics domain, with a focus on data quality and SLA adherence.

The role supports export/import documentation, trains peers, and may assist with root cause analysis. The perfect candidate speaks Spanish and English, has 1–2 years experience, and is comfortable with night shifts in a hybrid work setup.

Qualifications

• Fluent in Spanish and English; 1–2 years in customer service in shipping/logistics or BPO.
• Open to applicants with Spanish language training; Bachelor's degree or current undergrad.
• Proficient in MS Office; willing to work night shift in Pasig and hybrid setup.

Responsibilities

• Handles daily issue resolutions via email and chat.
• Supports peers with technical or process challenges.
• Prepares export/import documentation and submits to stakeholders on time.
• Adheres to IOPs; deviations checked with stakeholders.
• Focuses on data quality to meet SLAs.
• Keeps process training up to date and documents changes.
• Performs root cause analyses during escalations.
• Trains new hires on the processes.

Skills

Spanish fluency

MS Office

Education

Bachelor's degree

Undergraduate considered

Tools

MS Office

Job description

Maersk in Pasig, Philippines, is seeking a customer service professional to handle daily email and chat issue resolutions within the shipping and logistics domain, with a focus on data quality and SLA adherence.

The role supports export/import documentation, trains peers, and may assist with root cause analysis. The perfect candidate speaks Spanish and English, has 1–2 years experience, and is comfortable with night shifts in a hybrid work setup.