Ocean Customer Experience Specialist - Bilingual Night Shift

Maersk Global Service Centres Philippines Limited; Pasig; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

Maersk in Pasig is seeking an Ocean Customer Experience Specialist to deliver high-quality customer service for Ocean products. You will manage inquiries, resolve cases, and ensure timely processing of shipment documents, invoices, and BLs, working with the Mexico team in a bilingual English/Spanish environment.

The role requires 2 years in logistics/customer service, Salesforce and case management experience, and a readiness for night shifts with hybrid work transitioning to full site-based

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 years experience in shipping and logistics or customer service handling end-to-end process.
• Strong customer service orientation.
• Excellent English and Spanish written and verbal communication skills.
• Ability to work in a fast-paced operational environment.
• Willing to work on nightshift; hybrid setup but will be full site based on/before 2027.
• Amenable to work in Pasig City.

Responsibilities

• Manage customer inquiries through email and case management platforms.
• Resolve customer concerns related to import/export shipments.
• Handle requests for: Invoices, Bills of Lading (BL), shipment documentation.
• Ensure customer requests are handled accurately within service levels.
• Maintain high-quality customer communication and professionalism at all times.
• Process and manage customer cases using designated case management systems.
• Prioritize workload to meet turnaround time and productivity targets.
• Document actions taken and maintain complete case records.
• Work closely with Mexico-based teams and other stakeholders to resolve customer concerns.
• Support process improvements and cross-training activities when needed.

Skills

Customer service

Spanish language

English language

Communication

Education

Bachelor's degree

Tools

Salesforce

Case management systems

Job description

Maersk in Pasig is seeking an Ocean Customer Experience Specialist to deliver high-quality customer service for Ocean products. You will manage inquiries, resolve cases, and ensure timely processing of shipment documents, invoices, and BLs, working with the Mexico team in a bilingual English/Spanish environment.

The role requires 2 years in logistics/customer service, Salesforce and case management experience, and a readiness for night shifts with hybrid work transitioning to full site-based