Global Ocean CX Specialist – Night Shift & Hybrid

Maersk; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a customer service professional to join our multinational logistics team. You will handle daily issue resolutions via email and chat, ensuring quality of service while assisting peers with process challenges.

The role requires 1–2 years of customer service experience in shipping/logistics or BPO, plus fluency in Spanish and English. A hybrid/RTO work setup, MS Office proficiency, and willingness to work night shifts are essential.

Qualifications

• Fluent in Spanish and English language.
• 1–2 years related experience in customer service.
• Open to those with Spanish language training.
• Bachelor's Degree graduate; college undergraduates considered.
• MS Office Proficient.
• Willing to work permanent night shift.
• Willing to work in Estancia, Pasig City.
• Hybrid/RTO work setup.
• Team player and adaptable.

Responsibilities

• Handle daily issue resolutions via email and chat, ensuring quality of service.
• Support peers with technical or process challenges.
• Prepare export/import documents and submit timely to stakeholders.
• Adhere to IOPs and deviations with stakeholders.
• Focus on data quality to meet SLAs.
• May train new hires on the process(es).
• May perform root cause analyses during escalations.

Skills

Fluent Spanish

Fluent English

Customer service

Team player

Education

Bachelor's Degree

Undergraduate students considered

Tools

MS Office Proficient

Job description

Maersk in Pasig City, Philippines, is seeking a customer service professional to join our multinational logistics team. You will handle daily issue resolutions via email and chat, ensuring quality of service while assisting peers with process challenges.

The role requires 1–2 years of customer service experience in shipping/logistics or BPO, plus fluency in Spanish and English. A hybrid/RTO work setup, MS Office proficiency, and willingness to work night shifts are essential.