Ocean Logistics Customer Support Specialist (Night Shift)

Maersk Global Service Centres Philippines Limited; Manila; Híbrido; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

Maersk Global Service Centres Philippines Limited in Manila is seeking a responsive customer service professional to handle daily issue resolutions via email and chat, ensuring high quality service within defined IOPs.

You will support peers, prepare export/import documentation, and maintain data quality to meet SLAs. The role requires Spanish and English fluency, 1–2 years of experience in logistics or BPO, and MS Office proficiency. A hybrid work setup is offered.

Formación

• Fluent in Spanish and English.
• 1-2 years experience in customer service in shipping/logistics or BPO.
• Bachelor's degree; undergraduates may be considered.
• MS Office proficiency.

Responsabilidades

• Handle daily issue resolutions via email and chat with quality service.
• Support peers with technical or process challenges.
• Prepare and submit export/import documentation timely to stakeholders.
• Adhere to IOPs and deviations with stakeholders.
• Focus on data quality to meet SLAs.
• Train new hires on processes.
• May perform root cause analyses on escalations.
• May create process documentation.

Conocimientos

Spanish language

English language

Customer service

MS Office

Educación

Bachelor's degree

Undergraduate considered

Herramientas

MS Office

Descripción del empleo

Maersk Global Service Centres Philippines Limited in Manila is seeking a responsive customer service professional to handle daily issue resolutions via email and chat, ensuring high quality service within defined IOPs.

You will support peers, prepare export/import documentation, and maintain data quality to meet SLAs. The role requires Spanish and English fluency, 1–2 years of experience in logistics or BPO, and MS Office proficiency. A hybrid work setup is offered.