Global Ocean CX Specialist - Night Shift

A.P. Moller - Maersk; Manila; Hybrid; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Hybrid/RTO work setup

Night shift

Job summary

Maersk is seeking a bilingual English/Spanish customer service professional to join our team in Pasig, Philippines. The role focuses on handling email and chat resolutions, supporting shipping and logistics processes, and ensuring high-quality service while meeting SLAs.

Ideal candidates have 1–2 years in customer service within logistics or related fields, and are comfortable with a permanent night shift. A Bachelor’s degree (or current pursuit) and MS Office proficiency are required.

Qualifications

• 1–2 years related experience in customer service in Shipping and Logistics/BPO or other industries.
• Fluent in English and Spanish.
• Bachelor’s degree graduate or college undergraduates considered.
• MS Office proficient.

Responsibilities

• Handle daily issue resolutions via email and chat in line with IOPs and SLAs.
• Assist peers with technical/process challenges during execution.
• Prepare export/import documentation accurately and timely for stakeholders.
• Adhere to IOPs; verify deviations with stakeholders.
• Focus on data quality to meet SLAs.
• Maintain up-to-date training on processes and IOPs.
• May perform root cause analyses for escalations.
• May train new hires on processes.

Skills

Bilingual EN/ES

Customer service

Shipping/logistics

Education

Bachelor’s degree or pursuing

Tools

MS Office

Job description

Maersk is seeking a bilingual English/Spanish customer service professional to join our team in Pasig, Philippines. The role focuses on handling email and chat resolutions, supporting shipping and logistics processes, and ensuring high-quality service while meeting SLAs.

Ideal candidates have 1–2 years in customer service within logistics or related fields, and are comfortable with a permanent night shift. A Bachelor’s degree (or current pursuit) and MS Office proficiency are required.