Global Ocean CX Specialist (Bilingual)

Maersk; Pasig; Ibrido; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Maersk is seeking an Ocean Customer Experience Specialist in Pasig. You will deliver high-quality customer service for Ocean products, manage inquiries, and resolve cases while coordinating with the Mexico team.

This role supports both import and export requests and requires strong English and Spanish communication skills. The ideal candidate has a background in shipping/logistics, 2 years of end-to-end process experience, and familiarity with case management tools.

Competenze

• Bachelor's degree or equivalent work experience.
• 2 years shipping/logistics experience.
• Experience with CM tools or ticketing systems preferred.

Mansioni

• Manage customer inquiries via email and case management platforms.
• Handle import/export-related requests and documentation (invoices, BLs, shipment docs).
• Document actions and maintain complete case records in the system.
• Collaborate with Mexico-based teams and other stakeholders to resolve cases.
• Meet or exceed productivity, TAT, and customer satisfaction targets.

Conoscenze

Customer service

Case management

Bilingual English/Spanish

Attention to detail

Team collaboration

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

Case management tools

Descrizione del lavoro

Maersk is seeking an Ocean Customer Experience Specialist in Pasig. You will deliver high-quality customer service for Ocean products, manage inquiries, and resolve cases while coordinating with the Mexico team.

This role supports both import and export requests and requires strong English and Spanish communication skills. The ideal candidate has a background in shipping/logistics, 2 years of end-to-end process experience, and familiarity with case management tools.