Bilingual Ocean CX Specialist (Spanish/English)

Maersk; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk invites applications for an Ocean Customer Experience Specialist WSA who speaks Spanish. Based in Pasig, Philippines, you will support daily operations, invoicing, documentation and issue resolution with stakeholders in Spanish and English.

The ideal candidate has 1–2 years in logistics or customer service, familiarity with SAP and Maersk systems, and is willing to work night shifts.

Qualifications

• Bachelor’s degree in any course; college undergraduate acceptable.
• Fluent in Spanish and English, verbal and written.
• 1–2 years Spanish experience in Logistics/Shipping/Customer Service Support in a BPO setup or other industry.
• Prior experience with Maersk systems is an advantage.
• Knowledge of SAP and strong technical skills.

Responsibilities

• Will be responsible for handling counter Chile tasks.
• Ability to communicate in Spanish and English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns thru ticketing system similar to case management.
• Managing and creating of receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Skills

Fluent in Spanish and English

SAP knowledge

Strong technical skills

Night shift availability

Education

Bachelor’s degree or pursuing college undergraduate

Tools

Maersk systems

Maersk systems experience

Job description

Maersk invites applications for an Ocean Customer Experience Specialist WSA who speaks Spanish. Based in Pasig, Philippines, you will support daily operations, invoicing, documentation and issue resolution with stakeholders in Spanish and English.

The ideal candidate has 1–2 years in logistics or customer service, familiarity with SAP and Maersk systems, and is willing to work night shifts.