Bilingual Ocean CX Specialist: Global Logistics

Maersk; Pasig; Hybride; PHP 469 000 - 737 000; Plein temps

Résumé du poste

Maersk is seeking an Ocean Customer Experience Specialist in Pasig, Philippines. You will handle inquiries, manage cases, and support both import and export requests, collaborating with Mexico-based teams and maintaining high service levels.

The role requires English and Spanish proficiency, a bachelor’s degree or equivalent, and willingness to work a hybrid schedule in a multinational environment.

Qualifications

• Bachelor's degree or equivalent work experience is required.
• Experience in shipping, logistics or customer service is preferred.
• Proficiency in English and Spanish for handling international cases.

Responsabilités

• Manage customer inquiries via email and case management platforms.
• Resolve import/export related issues and ensure timely responses.
• Document actions and maintain complete case records across systems.
• Collaborate with cross-functional teams including Mexico-based partners.
• Meet productivity, turnaround time and customer satisfaction targets.

Connaissances

Customer service

Case management

Multitasking

Attention to detail

English proficiency

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Ticketing systems

CM tools

Description du poste

Maersk is seeking an Ocean Customer Experience Specialist in Pasig, Philippines. You will handle inquiries, manage cases, and support both import and export requests, collaborating with Mexico-based teams and maintaining high service levels.

The role requires English and Spanish proficiency, a bachelor’s degree or equivalent, and willingness to work a hybrid schedule in a multinational environment.