Hybrid HR Team Lead — QA, ER & Coaching

Dermorepubliq Corporation; Quezon City; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Dermorepubliq Corporation is seeking an HR Supervisor to bridge the HR Manager and frontline team, overseeing the performance, quality, and development of HR Specialists across Recruitment, Compensation & Benefits, Employee Relations, and Employee Engagement.

The role is the first escalation point for ER, compliance, QA, coaching, process improvement, and SOP rollout, with a hybrid work setup and occasional travel.

Qualifications

• People leadership, coaching, and conflict resolution.
• Strong attention to detail and a QA mindset, with policy/SOP drafting skills.
• Proficiency in MS Office, and HRIS/ATS/ticketing systems (e.g., Sprout).
• High integrity, organization, and cross-departmental stakeholder management.

Responsibilities

• Team Performance Oversight – Monitor team KPI performance and coach Specialists before issues affect departmental scorecards.
• Escalation & Risk Management – Serve as first-level escalation point for ER, compliance, and service issues, resolving within TAT.
• Quality Assurance & Compliance – Run QA audits across onboarding, recruitment, C&B, and ER transactions, and drive corrective action.
• People Development & Coaching – Conduct regular coaching and 1:1s, and close skill and knowledge gaps within the team.
• Stakeholder Coordination – Manage interdepartmental requests and monitor RICA/ticketing SLAs for the team.
• Workforce Stability – Track team attrition and retention risks, and support exit interviews.
• Governance & Reporting – Consolidate and submit accurate team KPI reports on or before deadline.
• Process Improvement & Automation – Identify and lead at least one process improvement or automation initiative per quarter.
• Policy & SOP Development – Draft, review, and maintain HR policies and SOPs within target timelines.
• Policy & SOP Implementation – Roll out new policies/SOPs to the team and verify compliance through QA spot-checks.

Skills

People leadership

Coaching

QA mindset

Policy drafting

HRIS/ATS

Education

Bachelor's degree in HR/related field

Tools

Sprout HRIS/ATS

Job description

Dermorepubliq Corporation is seeking an HR Supervisor to bridge the HR Manager and frontline team, overseeing the performance, quality, and development of HR Specialists across Recruitment, Compensation & Benefits, Employee Relations, and Employee Engagement.

The role is the first escalation point for ER, compliance, QA, coaching, process improvement, and SOP rollout, with a hybrid work setup and occasional travel.