Recruitment Manager - Hybrid Set-Up

Hammerjack Pty Ltd; Taguig; Vor Ort; PHP 1.004.000 - 1.674.000; Vollzeit

Zusammenfassung

Hammerjack Pty Ltd, based in Taguig, Philippines, seeks an experienced HR Shared Services Leader to mentor a high-performing team and deliver exceptional customer service.

You will drive process improvements, standardize HR workflows, oversee daily inquiries, onboarding, benefits administration, payroll support, and ensure strict compliance with policies and laws while partnering with Delivery Managers on cross-functional HR projects.

Qualifikationen

• 5+ years in HR Shared Services HelpDesk with at least 2 years in supervision.

Aufgaben

• Lead and mentor a team of HR Shared Services professionals to deliver exceptional service.
• Set goals, provide feedback, and conduct performance reviews.
• Identify efficiency improvements and standardize HR processes.
• Oversee day-to-day HR services including inquiries, onboarding, payroll support, and other HR-related functions.
• Collaborate with Delivery Managers to align HR services with business needs.
• Prepare reports on team performance and process improvements.
• Ensure compliance with laws and organizational policies.
• Assist in creating SOPs to align knowledge across staff.

Kenntnisse

Leadership

Communication

Problem-solving

HR knowledge

Organizational skills

Confidentiality

Tools

HRIS systems

Jobbeschreibung

Leadership & Development

• Lead, mentor, and motivate a team of HR Shared Services professionals to deliverexceptional customer service.
• Set clear goals and performance expectations, and provide regular feedback toensure team success.
• Conduct regular one-on-one meetings and performance reviews, identifyingopportunities for development and growth.

Process Improvement

• Identify areas for process efficiency and quality improvements within HR SharedServices, implementing best practices.
• Work with leadership to standardize and streamline HR processes within the project
• Lead initiatives to enhance service delivery, reduce operational costs, and increaseemployee satisfaction.

Employee Support

• Oversee day-to-day operations of HR services, including employee inquiries,onboarding, benefits administration, payroll support, and other HR-relatedfunctions in compliance with our Client policies and procedures.
• Ensure accurate and timely processing of HR transactions while maintaining a highlevel of confidentiality and compliance.
• Act as a point of escalation for complex employee issues and resolve them in atimely and effective manner.

Collaboration & Stakeholder Management

• Work closely with Delivery Managers and other departments to ensure HR servicesalign with business needs.
• Collaborate with cross-functional teams to manage HR projects and initiatives.
• Provide feedback and insights to HR leadership on service delivery trends and teamperformance.
• Be able to assist in creating Standard Operating Procedures (SOPs) to ensuremaximum alignment of knowledge across all staff levels

Compliance & Reporting

• Ensure all HR Shared Services activities are compliant with relevant laws,regulations, and organizational policies.
• Prepare and deliver regular reports on team performance, employee servicemetrics, and process improvements.

Qualifications

Experience

• 5+ years of experience in Human Resources Shared Services HelpDesk, withat least 2 years in a supervisory or leadership role within HR Shared Services.
• Experience with HRIS systems, HR processes, and service delivery models.

Skills & Competencies

• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills and the ability to manage conflict.
• Knowledge of employment laws, HR policies, and best practices. o Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information.