Hr supervisor

Dermorepubliq Corporation; Quezon City; Ibrido; PHP 480.000 - 720.000; Tempo pieno

Descrizione del lavoro

Dermorepubliq Corporation is seeking an HR Supervisor to bridge the HR Manager and frontline team, overseeing the performance, quality, and development of HR Specialists across Recruitment, Compensation & Benefits, Employee Relations, and Employee Engagement.

The role is the first escalation point for ER, compliance, QA, coaching, process improvement, and SOP rollout, with a hybrid work setup and occasional travel.

Competenze

• People leadership, coaching, and conflict resolution.
• Strong attention to detail and a QA mindset, with policy/SOP drafting skills.
• Proficiency in MS Office, and HRIS/ATS/ticketing systems (e.g., Sprout).
• High integrity, organization, and cross-departmental stakeholder management.

Mansioni

• Team Performance Oversight – Monitor team KPI performance and coach Specialists before issues affect departmental scorecards.
• Escalation & Risk Management – Serve as first-level escalation point for ER, compliance, and service issues, resolving within TAT.
• Quality Assurance & Compliance – Run QA audits across onboarding, recruitment, C&B, and ER transactions, and drive corrective action.
• People Development & Coaching – Conduct regular coaching and 1:1s, and close skill and knowledge gaps within the team.
• Stakeholder Coordination – Manage interdepartmental requests and monitor RICA/ticketing SLAs for the team.
• Workforce Stability – Track team attrition and retention risks, and support exit interviews.
• Governance & Reporting – Consolidate and submit accurate team KPI reports on or before deadline.
• Process Improvement & Automation – Identify and lead at least one process improvement or automation initiative per quarter.
• Policy & SOP Development – Draft, review, and maintain HR policies and SOPs within target timelines.
• Policy & SOP Implementation – Roll out new policies/SOPs to the team and verify compliance through QA spot-checks.

Conoscenze

People leadership

Coaching

QA mindset

Policy drafting

HRIS/ATS

Formazione

Bachelor's degree in HR/related field

Strumenti

Sprout HRIS/ATS

Descrizione del lavoro

Job Description:

Job Summary

The HR Supervisor bridges the HR Manager and the frontline HR team, overseeing the performance, quality, and development of HR Specialists across Recruitment, Compensation & Benefits, Employee Relations, and Employee Engagement. The role is the first point of escalation for ER, compliance, and service issues, and owns QA, coaching, process improvement, and HR policy/SOP development and rollout.

KEY RESPONSIBILITY

• Team Performance Oversight – Monitor team KPI performance and coach Specialists before issues affect departmental scorecards.
• Escalation & Risk Management – Serve as first-level escalation point for ER, compliance, and service issues, resolving within TAT.
• Quality Assurance & Compliance – Run QA audits across onboarding, recruitment, C&B, and ER transactions, and drive corrective action.
• People Development & Coaching – Conduct regular coaching and 1:1s, and close skill and knowledge gaps within the team.
• Stakeholder Coordination – Manage interdepartmental requests and monitor RICA/ticketing SLAs for the team.
• Workforce Stability – Track team attrition and retention risks, and support exit interviews.
• Governance & Reporting – Consolidate and submit accurate team KPI reports on or before deadline.
• Process Improvement & Automation – Identify and lead at least one process improvement or automation initiative per quarter.
• Policy & SOP Development – Draft, review, and maintain HR policies and SOPs within target timelines.
• Policy & SOP Implementation – Roll out new policies/SOPs to the team and verify compliance through QA spot-checks.

Qualification And Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 5 years of HR experience, with prior team supervisory or mentoring experience preferred.
• Solid knowledge of Philippine labor law and DOLE regulations (twin-notice rule, progressive discipline, due process).
• Exposure across multiple HR disciplines (ER, Recruitment, C&B, Engagement) is an advantage.

SKILL AND COMPETENCIES

• People leadership, coaching, and conflict resolution.
• Strong attention to detail and a QA mindset, with policy/SOP drafting skills.
• Proficiency in MS Office, and HRIS/ATS/ticketing systems (e.g., Sprout)
• High integrity, organization, and cross-departmental stakeholder management.

GROWTH AND DEVELOPMENT OPPORTUNITIES

• People-leadership experience and cross-HR exposure, with a clear path to HR Manager or specialist leadership roles.

WORK ENVIRONMENT

• Hybrid work setup, with occasional travel for HR-related transactions, trainings, or company events.

EQUAL OPPORTUNITY STATEMENT

Dermorepubliq is an equal opportunity employer and is committed to creating an inclusive environment for all employees.