Hybrid Cantonese IT Helpdesk & Booking Solutions

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits monthly

Sick leave

Vacation leave

Government benefits

Night differential

Other benefits

Zusammenfassung

J-K Network Services group. in Pasig offers a hybrid work setup (3x onsite, 2x work from home) and seeks a customer-support specialist fluent in Cantonese with English conversational skills. The role emphasizes excellent communication, ticketing tasks, and handling bookings and refunds.

The team prioritizes strong phone etiquette, computer proficiency (MS Office, Internet), and prior BPO/customer service experience to resolve inquiries via email and chat.

Qualifikationen

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses
• Open to Foreign Nationals with a permanent visa
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

Aufgaben

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensure that the customer’s requests are handled in a timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Kenntnisse

Cantonese proficiency

English proficiency

Communication skills

Customer service experience

Sales experience

Ausbildung

High School graduate

Undergraduate

Bachelor’s degree

Tools

MS Office

Internet

Jobbeschreibung

J-K Network Services group. in Pasig offers a hybrid work setup (3x onsite, 2x work from home) and seeks a customer-support specialist fluent in Cantonese with English conversational skills. The role emphasizes excellent communication, ticketing tasks, and handling bookings and refunds.

The team prioritizes strong phone etiquette, computer proficiency (MS Office, Internet), and prior BPO/customer service experience to resolve inquiries via email and chat.