Cantonese Incident Support Analyst - Hybrid Role

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.339.000 - 1.562.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Zusammenfassung

J-K Network Services group. is hiring for a customer support role in Pasig with a shifting schedule. The position is hybrid (3 days onsite, 2 days work from home) and offers a salary of Php 130,000 per month.

The ideal candidate is proficient in Cantonese and English, with strong communication and computer skills. Open to diverse education backgrounds including high school graduates. Responsibilities include assisting customers with bookings, handling refunds, resolving billing issues, and

Qualifikationen

• Proficient in Cantonese and conversational English.
• Excellent phone etiquette with strong verbal and written communication.
• Proficient in MS Office and Internet.
• Knowledgeable in navigating websites and the internet.

Aufgaben

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers; escalate as needed.
• Coordinate with internal teams for ticket resolution.
• Respond to inquiries about bookings, promos, and reservations via email and chat.

Kenntnisse

Cantonese

Conversational English

Phone etiquette

Computers

Ausbildung

High School graduate

Undergraduate student

Bachelor's degree

Jobbeschreibung

J-K Network Services group. is hiring for a customer support role in Pasig with a shifting schedule. The position is hybrid (3 days onsite, 2 days work from home) and offers a salary of Php 130,000 per month.

The ideal candidate is proficient in Cantonese and English, with strong communication and computer skills. Open to diverse education backgrounds including high school graduates. Responsibilities include assisting customers with bookings, handling refunds, resolving billing issues, and