Bilingual Cantonese Booking & Support Specialist

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Zusammenfassung

J-K Network Services group. in Pasig is seeking a customer support professional for a hybrid setup (3x onsite, 2x work from home). Proficiency in Cantonese and conversational English is required, with diverse educational backgrounds welcomed.

Responsibilities include assisting customers with ticket-related issues, refunds, billing concerns, and bookings inquiries via email and chat. The role emphasizes strong communication, basic computer skills, and web navigation.

Qualifikationen

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Aufgaben

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Kenntnisse

Cantonese

English

Ausbildung

High school graduate

Undergraduate

Bachelor's degree

Tools

MS Office

Jobbeschreibung

J-K Network Services group. in Pasig is seeking a customer support professional for a hybrid setup (3x onsite, 2x work from home). Proficiency in Cantonese and conversational English is required, with diverse educational backgrounds welcomed.

Responsibilities include assisting customers with ticket-related issues, refunds, billing concerns, and bookings inquiries via email and chat. The role emphasizes strong communication, basic computer skills, and web navigation.