Hybrid Bilingual Customer Support Specialist (Cantonese)

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Job summary

J-K Network Services group in Pasig, Philippines, is seeking a capable Customer Support Specialist with Cantonese proficiency to assist customers with ticketing, transfers, refunds, and billing queries in a hybrid work setup.

This role requires strong phone etiquette, solid English skills, and comfort with MS Office and internet navigation, with benefits including HMO, PTO credits, and standard government-mandated benefits.

Qualifications

• Proficient in Cantonese and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese

English conversational

Customer service

Phone etiquette

MS Office

Education

High school diploma

Undergraduate

Bachelor’s degree

Tools

MS Office

Job description

J-K Network Services group in Pasig, Philippines, is seeking a capable Customer Support Specialist with Cantonese proficiency to assist customers with ticketing, transfers, refunds, and billing queries in a hybrid work setup.

This role requires strong phone etiquette, solid English skills, and comfort with MS Office and internet navigation, with benefits including HMO, PTO credits, and standard government-mandated benefits.