Bilingual Cantonese Support Specialist - Hybrid Ticketing

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.233.000 - 1.668.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Zusammenfassung

J-K Network Services group. in Pasig, Philippines, is seeking candidates for a customer support role with Cantonese and English language requirements. The position follows a shifting schedule in a hybrid work setup (3x onsite, 2x work from home).

The role involves assisting customers with bookings, refunds, and payments, handling inquiries via email and chat, and coordinating with internal teams to resolve issues. Benefits include HMO, PTO credits, and government-mandated benefits.

Qualifikationen

• Proficient in Cantonese and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.

Aufgaben

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Kenntnisse

Cantonese proficiency

English proficiency

Phone etiquette

Customer service experience

MS Office

Interpersonal communication

Ausbildung

High School diploma

Undergraduate

Bachelor's degree

Tools

MS Office

Jobbeschreibung

J-K Network Services group. in Pasig, Philippines, is seeking candidates for a customer support role with Cantonese and English language requirements. The position follows a shifting schedule in a hybrid work setup (3x onsite, 2x work from home).

The role involves assisting customers with bookings, refunds, and payments, handling inquiries via email and chat, and coordinating with internal teams to resolve issues. Benefits include HMO, PTO credits, and government-mandated benefits.