Cantonese Tech Helpdesk Analyst - Hybrid

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed by 회사

Zusammenfassung

J-K Network Services group. Pasig, Philippines, is seeking a customer service professional fluent in Cantonese with conversational English to join our BPO team.

The role involves assisting customers with bookings, refunds, and inquiries, and requires excellent phone etiquette and solid computer skills. We offer a hybrid work setup (3 days onsite, 2 days work-from-home), provided equipment, HMO, insurance, PTO credits monthly, sick/vacation leave, and 10% night differential.

Qualifikationen

• Proficient in Cantonese and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates.
• Open to Foreign Nationals with permanent visa.
• Excellent phone etiquette with strong communication skills.
• Proficient in computers and navigating the web.

Aufgaben

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing, delayed, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints and coordinate with internal teams for resolution.
• Respond to inquiries about bookings, promos, and reservations via email/chat.
• Ensure requests are handled promptly and reservations/cancellations are managed.

Kenntnisse

Cantonese proficiency

Conversational English

Customer service

BPO experience

Phone etiquette

MS Office / Internet

Website navigation

Ausbildung

High school / undergrad / bachelor

Tools

MS Office

Internet

Jobbeschreibung

J-K Network Services group. Pasig, Philippines, is seeking a customer service professional fluent in Cantonese with conversational English to join our BPO team.

The role involves assisting customers with bookings, refunds, and inquiries, and requires excellent phone etiquette and solid computer skills. We offer a hybrid work setup (3 days onsite, 2 days work-from-home), provided equipment, HMO, insurance, PTO credits monthly, sick/vacation leave, and 10% night differential.