Cantonese IT Support Coordinator | Hybrid (Pasig)

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential 10%

Job summary

J-K Network Services group in Pasig is seeking a Cantonese-speaking customer service professional for a hybrid role. The candidate will handle ticket purchases, refunds, and inquiries, communicating effectively via email and chat.

The role requires strong phone etiquette, good English, and computer literacy. It offers a shifting schedule with 3 onsite days and 2 WFH days, plus a Php 130,000 monthly salary and comprehensive benefits.

Qualifications

• Proficient in Cantonese and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Experience in customer service and sales is an advantage.
• Experience in the BPO industry is a plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations via email and chat.
• Ensure customer requests are handled promptly and appropriately.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese

English (Conversational)

Customer service

Sales experience

BPO experience

Phone etiquette

Computer skills

MS Office

Internet navigation

Education

High School graduate

Undergraduate

Bachelor's degree

Tools

MS Office

Internet browser

Job description

J-K Network Services group in Pasig is seeking a Cantonese-speaking customer service professional for a hybrid role. The candidate will handle ticket purchases, refunds, and inquiries, communicating effectively via email and chat.

The role requires strong phone etiquette, good English, and computer literacy. It offers a shifting schedule with 3 onsite days and 2 WFH days, plus a Php 130,000 monthly salary and comprehensive benefits.