Bilingual Helpdesk Analyst (Cantonese) - Hybrid

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,233,000 - 1,668,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed directly

Job summary

J-K Network Services group. in Pasig is hiring for a customer support role with a hybrid work setup (3x onsite, 2x work from home).

The position requires Cantonese proficiency and conversational English, open to various education levels, and experience in BPO or customer service is a plus. Benefits include provided work equipment, HMO, insurance, PTO credits monthly, sick/vacation leave, government-mandated benefits, and night differential.

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Experience in customer service and sales is a big advantage.
• Experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Responsibilities

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese

English (conversational)

Computer literacy

Phone etiquette

Education

High School diploma or higher

Tools

MS Office

Internet

Job description

J-K Network Services group. in Pasig is hiring for a customer support role with a hybrid work setup (3x onsite, 2x work from home).

The position requires Cantonese proficiency and conversational English, open to various education levels, and experience in BPO or customer service is a plus. Benefits include provided work equipment, HMO, insurance, PTO credits monthly, sick/vacation leave, government-mandated benefits, and night differential.