Cantonese-Speaking Customer Support Specialist (Hybrid)

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed

Zusammenfassung

J-K Network Services group, a leading outsourcing company, is hiring a Cantonese-speaking customer support specialist in Pasig. The role offers a hybrid setup (3x onsite, 2x work from home) with a shifting schedule and a monthly salary of PHP 130,000.

Responsibilities include assisting customers with ticket purchases, transfers, refunds, and coordinating with internal teams for resolution; requires Cantonese proficiency and English conversational ability, plus strong communication skills.

Qualifikationen

• Proficient in Cantonese and conversational-proficient in English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage.
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).
• Knowledgeable in navigating websites and the internet.

Aufgaben

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Kenntnisse

Cantonese

Interpersonal skills

Verbal communication

Written communication

Ausbildung

High School graduate

Undergraduate

Bachelor's degree

Tools

MS Office

Internet navigation

Jobbeschreibung

J-K Network Services group, a leading outsourcing company, is hiring a Cantonese-speaking customer support specialist in Pasig. The role offers a hybrid setup (3x onsite, 2x work from home) with a shifting schedule and a monthly salary of PHP 130,000.

Responsibilities include assisting customers with ticket purchases, transfers, refunds, and coordinating with internal teams for resolution; requires Cantonese proficiency and English conversational ability, plus strong communication skills.