Bilingual Cantonese Service Desk Analyst — Hybrid (Pasig)

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits will be discussed

Job summary

J-K Network Services group in Pasig is hiring for a customer support role requiring Cantonese proficiency and conversational English. The position follows a hybrid setup (3x onsite, 2x work from home) with a monthly salary of Php 130,000.

The ideal candidate has customer service or BPO experience, strong communication skills, and computer proficiency. Open to high school graduates, undergraduates, or bachelor's degree holders, including foreign nationals with permanent visas.

Qualifications

• Proficient in Cantonese and conversational English.
• Open to HS graduates, undergraduates, and bachelor’s graduates in any courses.
• Open to foreigners with permanent visa.
• Experience in customer service and sales is an advantage.
• Experience in BPO industry is a plus.
• Excellent phone etiquette and strong communication skills.
• Proficient in computers (MS Office, Internet).
• Navigating websites and the Internet knowledge.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation.
• Respond to inquiries about bookings, promos, and reservations via email and chat.
• Ensure customer requests are handled promptly.
• Responsible for handling and managing reservations and cancellations.

Skills

Cantonese proficiency

English conversational

Excellent phone etiquette

Computer proficiency

Education

High School graduate

Undergraduate

Bachelor’s degree

Tools

MS Office

Internet

Job description

J-K Network Services group in Pasig is hiring for a customer support role requiring Cantonese proficiency and conversational English. The position follows a hybrid setup (3x onsite, 2x work from home) with a monthly salary of Php 130,000.

The ideal candidate has customer service or BPO experience, strong communication skills, and computer proficiency. Open to high school graduates, undergraduates, or bachelor's degree holders, including foreign nationals with permanent visas.