Hybrid 1st Line IT Support Engineer | O365 & AD Pro

MicroSourcing International; Manila; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a 1st Line Support Engineer in Manila. You will provide frontline IT support, manage Office 365 and AD services, and assist in server administration across Windows and Mac environments.

The role requires a 4+ year track record in IT service desk operations, and a willingness to work a shifting schedule in a hybrid setup. Healthcare and bonuses are among the benefits offered.

Qualifications

• At least 4 years of hands-on experience in IT service desk operations.
• Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
• Experience with server management and basic server troubleshooting.
• Proficiency in Windows and Apple operating systems, along with remote support experience.
• Willingness to work in a shifting schedule.

Responsibilities

• Provide first-level technical support to end-users, ensuring timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
• Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

Skills

Office 365

Active Directory

Microsoft Entra

Remote support

Windows

Apple macOS

IT service desk

Education

Bachelor's degree in IT/CS

Tools

Office 365

Active Directory

Microsoft Entra

Remote support tools

Job description

MicroSourcing is seeking a 1st Line Support Engineer in Manila. You will provide frontline IT support, manage Office 365 and AD services, and assist in server administration across Windows and Mac environments.

The role requires a 4+ year track record in IT service desk operations, and a willingness to work a shifting schedule in a hybrid setup. Healthcare and bonuses are among the benefits offered.